Frequently Asked Questions

Returns & Cancellations:

If you are not satisfied with your order, we would be happy to assist you. Items purchased at full price from greenacre.co must be returned at the customers’ expense in new, unused condition in order to receive a refund, within 14 days of receiving your order.

Please note that all items purchased on sale and/or with a discount code cannot be returned. Items purchased during a pre-order also cannot be returned. These sales are final.

To begin a return of your eligible item(s), please email us at orders@greenacre.co with your order number, and an explanation of why the item(s) is being returned. Your refund will be issued back to your original form of payment once we receive the item(s) in hand. Please note, we cannot refund the original shipping charges, and you are responsible for your own shipping fees to return your item(s).

Exchanges:

We do not offer direct exchanges for orders. If you would like to exchange an item, you will need to request a refund for your current item and then place a new order for the item you’d like. Please email us at orders@greenacre.co to contact us.

Payment:

We only accept credit card for transactions. Please make sure you carefully review your order. We are not responsible or to be held liable for any misuse of payment method. We reserve the right to update, make changes or replacements and correct any errors at any time.

Shipping Information:

Orders will be shipped within 7-10 business days of you placing the order. You will receive an email notification with tracking information once your order has been shipped. There will be exceptions, however, and will be noted on the product pages if the products may take longer to ship out. 

Please note all international customers are subject to acquire all local customs taxes and fees. Green Acre will not be responsible for any additional fees.

Terms of Use:

By using our website, you agree to all terms of use. Please check thsi page regularly as we may update these terms. All content in our website, including text, logos, fonts, images and videos are property of Green Acre, and is protected by the state of California.

Privacy:

Any and all information that Green Acre collects is for internal use only. Your information is safe and secured.